Virtual Help Center

Experiencing an issue with Weather Pro windows and doors products? Our comprehensive guides and instructions are designed to help you troubleshoot and resolve common challenges quickly. These resources address frequently asked questions from our customers, ensuring you can find solutions easily.


Low temperatures can cause your door to expand, making it prone to sticking and difficult to close,
especially if it’s made of wood, which can absorb moisture from high humidity and eventually suffer
damage. Additionally, extreme cold can harm various door components such as the frame, hinges, jamb,
and hardware.
The buildup of moisture indoors is a direct result of elevated humidity levels. To prevent condensation
on windows, it’s essential to reduce overall humidity levels within the home, ideally aiming for around
50% or lower.
One effective measure is to activate exhaust fans, particularly during winter when cooking activities are
frequent, to remove excess moisture outdoors. Opening windows on milder days also aids in ventilating
the interior.
Consider utilizing a dehumidifier to lower humidity levels and prevent window condensation, even
during colder months when they’re not typically used.
Maintaining a warm indoor temperature is also crucial in preventing condensation and ice buildup on
windows and doors.


If the water has a yellow tint, it indicates a potential issue with the roof. It is possible that there is minor
damage and leakage in that area, which can lead to water seeping into the wall and ultimately inside the
house. As a precautionary measure, we recommend scheduling a roof inspection to accurately
determine the source of the leak.


I’ve attached a document from NRCAN (Natural Resources Canada) on condensation and ice build-up that describes internal condensation and icing on new windows and patio doors. It explains how to manage condensation.
Ultimately, the appearance of condensation or icing usually occurs when there is a rapid temperature drop overnight combined with high moisture levels in the home.
If the windows or patio door have condensation, it also means our installers did a perfect job of sealing all around the windows and patio doors, thus stopping drafts.
By stopping drafts, it helps with heating bills, but it also means there are fewer ways for moisture to escape the home. This is why ventilation is always mentioned in kitchens and bathrooms, and why keeping window dressings away from bedroom windows as much as possible is recommended to allow air to move around rather than getting caught between the new glass and the window coverings.
I hope this document assists you with minimizing condensation. Here are several effective methods to prevent condensation on the windows of your home:

  • Open Curtains and Blinds: While maintaining privacy and insulation is important, allowing air to circulate against your windows by opening curtains and blinds can reduce moisture buildup that leads to frost. Heavy drapes and shades can trap cooler air near the glass, exacerbating condensation issues.
  • Use a Dehumidifier: Combat high humidity levels by using a dehumidifier, even during colder months. Lowering humidity levels helps prevent condensation and the formation of ice on windows.
  • Activate Exhaust Fans: With increased cooking activities during the winter, ensure your exhaust fans are turned on to expel excess moisture from the air. By reducing indoor humidity levels, you can minimize condensation issues. Make sure the fans direct air outside your home. Additionally, on milder days, consider opening your windows to enhance ventilation.
  • Avoid Drying Clothes Indoors: Refrain from drying clothes inside your house as it introduces additional moisture into the indoor environment. If indoor drying is unavoidable, consider removing excess water from clothes using a dryer before hanging them. Additionally, ensure proper ventilation in your laundry room to prevent increased humidity levels.
  • Keep Your Home Warm: Keeping your home sufficiently warm helps prevent condensation by raising surface temperatures, reducing the likelihood of moisture accumulation on windows.

By implementing these tips, you can effectively minimize condensation on your windows and create a more comfortable and enjoyable living environment during the winter season.
For more details on internal condensation and icing on new windows and patio doors, please refer to this resource that provides valuable insights on managing condensation effectively.
https://natural-resources.canada.ca/energy/products/categories/fenestration/18916

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